Fulfillment Solutions
The World’s Most Widely-Used Publishing Fulfillment System
VISTA’s Fulfillment solution is the cornerstone of the author2reader™ framework and has been designed specifically for publishing organizations. This solution is the result of over two decades of work with large and small businesses in North America, the United Kingdom, Europe, Asia and Australia, including many of the most prestigious and successful publishing houses.
VISTA’s Fulfillment Solution
- Manages all product formats—books, subscriptions, electronic and multi-media
- Handles multiple currencies and international taxation; recent implementations handle 50+ receiving currencies supported by 9 trading ledgers
- Accommodates new and emerging product identifiers such as ISBN-13 and EAN
- Offers complex, detailed reporting and analysis through Publishing Intelligence
- Is fully integrated with a Customer Care solution, designed to provide the highest levels of customer service
- Can be provided on a hosted basis for small and medium-sized publishers
- Utilizes i-connect web services to integrate new functionality and easily share information between systems.
The VISTA Fulfillment solution includes modules for:
- Order fulfillment for subscription, non-subscription, and electronic products
- Customer care
- Inventory management
- Accounts receivable
- Claims processing
- Pick, pack, ship of physical product
- Billing
- Costing
- Inventory valuation
- EDI
This solution is built exclusively for the publishing industry, and is designed to manage publishing-specific transactional requirements such as:
- Back orders on new titles and back order releases
- Real-time inventory allocation
- ISBN and EAN/SAN number recognition
- Integration into bibliographic systems
- Complex price and discount relationships
- Order and shipping consolidation
- Multiple dispatch locations
- Multi-publisher functionality for distributors or parent-subsidiary relationships
- Remainders, sheet sales, grace copies and reprints
- Standing orders, fixed or anytime starts for subscription-based products
- Renewals, reminders and claims for subscription-based products
- Society and membership processing
- Print on demand
- Online credit card authorization
Please visit case studies to read about the Publishing Fulfillment solution in action. For more information on how the author2reader™ solutions can benefit your publishing business, please email us at solutions@vistacomp.com.
