customer-connect
Online Customer Self-Service
At VISTA, we believe that publishing organizations can significantly—and economically—strengthen customer relationships by extending their core transaction systems to the web. customer-connect uses web services technology to provide customers online access to the information your representatives see at their desktop.
- Online ordering
- Online product search and access to product information
- Access to customer account details and ability to maintain account information
- Order status, subscription status and tracking information
Choose customer-connect for these reasons:
- Uses web services to extend the functionality already available in VISTA applications, eliminating the need to support an additional vendor. customer-connect offers complete real-time integration with VISTA’s back office solutions without individual data stores or databases.
- Drives e-business revenues by increasing information accuracy, timeliness and customer confidence.
- Decreases cost without eroding service. Customer self-service is one way companies have cut costs while also making the customer experience more convenient.
- Provides a single customer data source to capture all customer interactions and analyze data.
- Satisfies rising customer expectations and builds online credibility.
Increasingly, customers’ expectations are driven not by the services you offer, but by their best experience to date with the vast array of vendors with which they do business. Harnessing the full value of the customer means being more effective at managing expectations and strengthening relationships.
customer-connect is a key component of VISTA’s author2reader™ solutions suite. To learn more about customer-connect, email VISTA at solutions@vistacomp.com.
