Customer Care Solutions
Protecting Your Most Important Assets
The most successful companies today recognize that providing first-class customer service allows the business to maximize revenues, cut down on inefficient processes and retain and attract customers. VISTA’s Customer Care solutions are designed to improve customer satisfaction, retention and profitability.
VISTA currently offers two solutions in the area of customer service:
- A fully integrated Customer Care solution enables customer service representatives to handle a wide range of tasks across multiple channels, including telephone, email, web, fax and mail. This solution is one of the cornerstones of the author2reader™ suite, with over 8800 users in production, and is also available on a hosted basis.
- Web-based customer-connect uses web services technology to provide customer self-service online, allowing publishing organizations to significantly—and economically—strengthen customer relationships by extending their core transaction systems to the web.
