Applications Support & Updates
Superior Help Desk and Maintenance
Applications Support and Updates (ASU) services provide help desk, standard maintenance for implemented systems, and a basic level of support, all managed through VISTA's International Customer Support and Response centers.
ASU benefits customers by supplying guaranteed support services:
- Insurance against disasters with access to a dedicated customer support team
- Access to applications updates to enhance business solutions
- Support through a structured problem tracking system and defined points of contact
- Enable your business to run smoothly through efficient coverage of system interruptions
- Facilitate the research and development of new and existing technologies that will allow the business to grow without limits
ASU includes standard maintenance services in areas such as:
- Technical support for issues such as day-end processing or system emergencies
- Correction of system anomalies
- Applications-specific, operating systems and programming language maintenance and new releases
- Basic operations and technical advice for all applications
Customer support is available for North American customers Monday through Friday, during normal business hours, Eastern Standard Time, excluding holidays. For our European customers, Customer Support is available Monday through Friday, during normal business hours, GMT, excluding holidays. Extended support for customers can be available up to 24 hours a day through Applications Management Services.
For more information on this or other services offered by VISTA, please email solutions@vistacomp.com.
